Consulting Solutions Engineer

Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

  • Implementation of customer projects/solutions
  • Establishing a very close working relationship with the customer on a technical level in order to achieve the objectives of the solution and to ensure the successful delivery of the project objectives/goals.
  • Engaging with Pre-sales to provide an on boarding review of solutions pre contract
  • Work closely with the assigned Project Managers
  • Accountability for Proof of concept Implementation
  • Accountability for Technical and System introduction of New Products and enhancements

Key responsibilities for this job:

  • Provisioning of New and Enhanced Complex Solutions
  • Close working with the Pre-sales department to review and agree on the appropriate solution design and ensure Exponential-e can deliver the technical requirements on the current or planned network
  • Close working with the provisioning department to ensure solutions are simple to implemented and the relevant skills are deployed across the team
  • Attend project management meetings in a technical capacity
  • Participate in conference calls within a technical capacity
  • Regular communication and liaison with the customer contacts to work through the deliverables set out in the solution design
  • Provide Level 2 support for incoming customer support queries (via escalation only)
  • Technical Project Management for customer solutions including:-
    • Visio Designs
    • Working to help the customer meet their project timescales
    • Working with the customer to ensure a smooth migration
  • Communicating precise and accurate information to customers and partners
  • Field engineering duties (where relevant within the scope of projects being worked on)
  • Aid in the development of peers through knowledge transfer

Knowledge and experience required:

  • Advanced routing knowledge and experience
  • Advanced switching knowledge and experience
  • Advanced firewall knowledge and experience – Fortinet and Palo Alto preferred
  • Good understanding of MPLS networks and how VPLS operates
  • A good knowledge of all layers of the OSI model
  • Experience in a multi-vendor environment: ADVA, Cisco, Juniper, Alcatel, Fortinet, etc.
  • Understanding of access technologies (E1, fibre, xDSL)
  • Good customer facing skills
  • Excellent interpersonal skills
  • An ability to quickly learn new skills and to be able to provide technical guidance and training
  • A desire to act as mentor and developer for the team to ensure that each member of the team reaches their maximum capability

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

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