University Work Placement - 1st Line Network Technician (NOC)

  • Type of role: full time permanent
  • Location: London
  • Hours:Two weeks Monday - Friday 08:00am - 16:30pm Two weeks: 11:00am - 19:30pm
  • Holidays: 25 days

Networking University Placement - 11-12 Months 

Overall purpose of the job:

Day to day running of the Service Desk providing client support with a focus on providing a high level of customer service.

Key responsibilities for this job:

  • First line support handling customer enquiries and support issues using our ticketing system
  • Proactive network monitoring of alarms and traps for our customers via our monitoring tools
  • Troubleshooting DSL circuit faults and working with carriers to achieve fault resolution
  • Driving fault resolution to ensure SLA's are not breached
  • Escalation of faults/outages in accordance with Exponential-e procedures
  • Taking immediate corrective action to restore services
  • Maintain professional working relationships with customers, suppliers and work colleagues
  • Creating incident reports/notifications for customer distribution

what we are looking for:

  • Someone with a passion for working in the networking field who is eager to learn and progress
  • Strong customer service focus
  • Excellent verbal and written communication skills with a professional phone manner
  • Flexible approach to work with the ability to work effectively under pressure
  • Ability to work in a team with little supervision using own initiative
  • Responsible and willing to take ownership
  • Positive and professional attitude

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

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