Order Desk Administrator

  • Type of role: full time permanent
  • Location: London
  • Hours: Monday-Friday 09:00-17:30
  • Holidays: 25 days

Overall purpose of the job:

Support all Pre and Post Order Management, managing orders to completion and hand over to Service Delivery for implementation to live/billing.

Increasing Customer Experience, Satisfaction, Loyalty and Spend with Exponential-e through the timely and efficient management of customer orders.

Key responsibilities for this job:

  • Ensuring all detail is correctly entered on pre-signed Order Forms by following company approved Document Checklists
  • Create Order Forms and SD’s on behalf of Account Managers (ACM)– via forecast
  • Amending of pre-signed Order Forms on behalf of ACM’s
  • Supply account information from delivery system (OSS)
  • QeQ amendments
  • Ensure all supporting Order Documentation is correct and completed
  • Processing Sales Orders
  • Track all orders through the system ensuring that escalated orders are prioritised accordingly.
  • Coaching and training Sales teams on understanding and following process
  • Ensure that the order is completed through Post Sales in line with Post Sales KPI’s
  • Ensure any errors are swiftly dealt with and corrected
  • Reporting on order rejection
  • Ensure Orders are sold in line with the Sales Engagement Rules
  • Maintaining the relationship with customers and Service Delivery by communicating precise and accurate information regarding sales wins
  • Update internal databases as required – Being the focal administrator for Order Desk. CRM system and to continuously update information into the database.
  • Liaising with different areas in the business and customers

Knowledge and experience required:

  • Experience of providing administration support to a sales team and understanding of all sales processes in place
  • Ability to manage situations and people involved within these
  • Ability to prioritise tasks with company processes
  • Excellent communication skills required
  • Good working knowledge of Excel, Word and PowerPoint is essential
  • Well organised and self-motivated team player
  • Effective communication skills and an excellent telephone manner
  • Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail
  • A strong attention to detail and a task finisher

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

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